GENERAL TIPS -- INSURANCE CLAIMS

1. Obtain a copy of your insurance policy and declarations page as soon as possible. Check the amount of coverage available regarding the claim you have submitted. Make sure to report your claim promptly to your insurance company.

2. Maintain a diary regarding your claim. This should entail keeping detailed notes regarding conversations with the insurance company or its agents. The diary should contain the date, person’s name, phone number, job title, and address.

3. Document your loss. Proof of items destroyed, such as, pictures and receipts, may have been lost in a fire. One should consider keeping receipts, photographs, warranty information, etc., stored off site or in a fire retardant safe. When documenting your loss, you may wish to obtain statements from witnesses, family members, neighbors, friends, or other individuals that have knowledge regarding items that were lost or destroyed. You may also contact your credit card companies, retailers, or banking institutions to obtain documentation of purchase.

4. Read your policy. Know your policy. An insurance policy may provide payment under an actual cash value or replacement cost value. An individual may also be unaware of coverages available under the insurance policy, such as, additional living expenses, debris removal, etc., and may have limits for scheduled personal property, such as artwork, jewelry, or other valuables. The policy may also dictate your duties after a loss.

5. Obtain an independent estimate. One should obtain a written estimate of the true cost of replacement or repairing your losses from an independent professional whom you would hire to do the actual work. An insurance company may not always attempt to pay your claim for a fair value and may attempt to “lowball” your claim.

6. Do not sign any release until you know your rights. If an insurance company wants you to sign a release, then find out why this is needed. You should be cautious about signing away any rights you may have under your insurance policy. You may wish to seek legal counsel before signing any release.

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